Cancellation of your order is possible under the following circumstances:
1) Before the completion of the on-line ordering process you can use the “back” tab to remove any orders from your shopping cart by clicking on the “remove” button.
You are not entitled to a refund after your sample has been received by Locus Medicus and processing has already begun.
In case of non-completion of the ordered examination or service through fault of Locus Medicus, you are entitled to full refund of the amount paid for the service without withholding of any shipping and handling fees.
If the biological sample is not sent in accordance to the instructions and specifications provided to you by Locus Medicus and therefore deemed unsuitable for processing, your order will be automatically canceled and you will be informed about that through e-email. In this case, your payment will be refunded to the same bank account through which the electronic order was made in the first place after deduction of shipping and handling costs.